“My mother was an entrepreneur, and I think I have her worths,” says Fernandez. It was eventually the goal of being able to support her mother and two sis that led Fernandez to tech. Now at Liquid Web, Fernandez works with the Managed Applications Chat Support team. Of her work achievements, Fernandez is most proud of her work collaborating with the Nexcess leadership group. Fernandez is happy to influence other women, especially Indian women and ladies.
Liquid Webs Managed Applications chat manager on her training in India, what led her to tech, and how she wishes to influence other females.
” There is absolutely nothing that can not be accomplished. Dream about it, work towards it, do not be scared to ask for help, and go after what you desire.”
Growing up, Edith Fernandez was always captivated by electronic devices. “Each time my family bought a new gadget, I read its user handbook and tested it out,” she states. “My curiosity eventually led me to the tech market.”
Fernandez was born in Kerala, India. Since my mother was running a customizing system at house, the household frequently had many visitors, and Fernandez and her sis served tea and treats to customers as they came and went. “My mama was an entrepreneur, and I think I have her values,” says Fernandez.
It was eventually the goal of being able to support her mom and 2 siblings that led Fernandez to tech. From telemarketing tasks to door-to-door sales to working for a tourist company, she eventually discovered her way to IT, registering in a CCNA class. Within a few months, Fernandez made certifications for RHCSA and RHCE.
Fernandez began with Nexcess in the early 2020s when she was worked with for the provisioning department. I worked as a tech for four months and was promoted to my current position.”
Now at Liquid Web, Fernandez works with the Managed Applications Chat Support team. “We are the front line of defense, so chats are our top priority and main duty,” she states. Considering that chats are our customers very first point of contact, I need to stay up to date about what is occurring around the technological world and pass that details to the whole group to make certain they are ahead of the video game, making sure the best possible client experience.”
As a Managed Applications Chat Support Supervisor for over 50 service technicians, Fernandez leads, coaches, trains, and encourages her group. “I love taking ownership, diving deep to discover areas of enhancement within the department, and contributing concepts that can benefit both the group and the business,” she says.
Fernandez loves the fast lane of the tech field and the rapidity with which change occurs. “The innovation you use today will not operate the very same way it operated a few months back,” she states. “Versions keep altering or need upgrading or stop working, so you require to remain present.
Of her work achievements, Fernandez is most happy of her work teaming up with the Nexcess management group. “It has shaped the method I view management,” she says. “Today, I lead a chat group of over 50, and I make every effort to make a difference for my team every day. The Nexcess management group showed me how essential a great manager can be, particularly in difficult situations. The management team here has never stopped inspiring me.”
Fernandez is delighted to motivate other females, specifically Indian women and women. I never ever satisfied any of those criteria,” she states, “however I think of the Indian astronaut, Kalpana Chawla. She made it to area, a task attained with hard work and devotion.
Caring deeply about her consumers has made all the difference in Fernandezs career. You should take pride in your work.”
There are so lots of areas and chances where ladies can excel,” she says. Dream about it, work towards it, dont be scared to ask for assistance, and go after what you want.”