Knapp knew this was the career for him and discovered a task in the public sector working in IT as a trainee assistant while taking classes at Baker College. Every day I get to work with gifted individuals and get to have enjoyable at work in a professional way. We addressed the problems and got it working quickly. The customer was so grateful that they purchased pizza for our whole group as thanks for our work. I also take pleasure in video games, working on side tasks in web development, and reading about technology.
Responsive, practical, and committed in ways automation merely cant be. Were your team.
Every month, we acknowledge one of our Most Helpful Humans in Hosting ®
. Meet Thomas Knapp
Native Michigander, Thomas Knapp, started working with computers as a kid. By the time he reached high school, he had built his first PC after working all summer to conserve up for parts. He took extracurricular classes and ultimately made his CompTIA A+ and Network+ accreditations by graduation. Knapp understood this was the career for him and discovered a task in the general public sector operating in IT as a trainee assistant while taking classes at Baker College. After earning his degree, he continued pursuing a tech career and discovered a home at Liquid Web, where he earned his Plesk Windows Expert accreditation.
Why did you join Liquid Web?
I heard excellent things about Liquid Web while maturing in Saint Johns, Michigan simply north of Lansing, and I understood it would be the ideal chance to grow my abilities in system administration. In addition, I was thrilled by the chance to work with new technology and discover how networks, servers, software application, and security come together to produce hosting solutions.
What draws you to the hosting market as a profession?
I am enthusiastic about a career in IT and have a strong devotion to it. The hosting industry is excellent due to the fact that I get to exercise and grow my abilities by structure and preserving server systems and solving intricate issues for consumers company needs. No 2 days are the very same, and every day brings special difficulties. This drives me to keep learning and keeps me on my toes.
Is there something specific about Liquid Web you simply enjoy?
The culture at Liquid Web is incredible. Every day I get to work with gifted people and get to have enjoyable at work in a professional way. I like that everybodys frame of mind is to be practical.
In your eyes, whats the distinction between Liquid Web and other companies?
Being fresh out of college inconvenienced to break into the IT sphere. Liquid Web provided me an opportunity to join their group and continue doing the things I love. They actively purchased me, enabling me to grow– not just in my profession however also as an individual– and Im grateful for that.
Tell us about a fantastic customer experience you have had at Liquid Web.
Having the ability to get to know clients on a professional level, effectively migrating their servers to new hardware, and fixing their most complicated issues is very rewarding. When you fix problems with a system that hundreds or even countless individuals rely on, and the client recognizes that through feedback, it feels excellent..
A few years back, we had a client experiencing issues with their websites shopping cart installation. We addressed the problems and got it working quickly. The client was so grateful that they bought pizza for our entire team as thanks for our work. They still trust us to keep their website running for their company, and I am glad to state we can do that.
What is the most significant turning point youve achieved?
Most likely the culmination of everything up to where I am today. Through drive and determination, I have actually worked tough to press myself to be the best I can be. I feel like I have more to achieve in the future, however I am glad to be where I am today. It goes to show that if youre figured out, you can reach your goals.
What are you known for at Liquid Web? What do people specifically concern you for?
When Im just starting the night shift, Im normally the person to bounce ideas off of at the end of the day. Often, these are concerns about hard issues that consumers are facing from the day. As an escalation point, I do my finest to assist my team so we can deal with consumer issues and supply brave support.
What is something you wish our clients learnt about their hosting?
I cant stress enough how essential it is to have not only backups of your servers but likewise protect them to alleviate dangers. Having the appropriate preventative steps in place can decrease risk and be prepared.
Work aside, what are some of your pastimes?
I enjoy taking my pet on strolls and getting out to the woods. I likewise delight in video games, working on side tasks in web advancement, and reading about technology.
We hope you enjoyed our series, and stay tuned for the next Helpful Human profile.
